Hi,
It sounds like you're looking to import your Google Workspace emails into the 'Ticket' section in Knack. While Knack doesn't have a built-in feature specifically for directly importing emails into tickets, you can still integrate Google Workspace emails using a few workarounds:
Use Zapier: You can set up a Zapier automation to link your Google Workspace email to Knack. For example, when an email comes into your Google Workspace inbox, it can trigger the creation of a new ticket in Knack. You'll just need to configure the right filters to ensure that only the relevant emails create tickets.
Email to Knack: Knack allows you to create records via email, so you could set up a specific email address for your 'Tickets' section and then forward emails from Google Workspace to that address. It’s a manual workaround but works if Zapier integration isn’t an option.
SMTP Integration: Since you mentioned SMTP, if you're comfortable with email routing, you could also explore setting up an email forwarding system where the email content can be imported into your Knack records.
Hope this helps, and let me know if you need further clarification or setup steps!
