Hi,
Please I am facing some issues regarding the update of my SMTP settings and sending a test mail. It displays an error that says the connection was established but there was an authentication error despite the credentials being correct. What is more strange is that irrespective of the data I enter, and the changes made to the smtp settings, the error information remains the same.
Find below the displayed error log:
Connection: opening to ssl://mail.mywebsitemywebsite.com.ng:465, timeout=30, options=array()
Connection: opened
SERVER -> CLIENT: 220-bloom.hostns.io ESMTP Exim x.xx.x #x Wed, 23 Jul 2025 xx:19:xx +0100 220-We do not authorize the use of this system to transport unsolicited, 220 and/or bulk e-mail.
CLIENT -> SERVER: EHLO pseportal.com.ng
SERVER -> CLIENT: 250-bloom.hostns.io Hello bloom.hostns.io [xx.xxx.xxx.xx] 250-SIZE 52428800 250-LIMITS MAILMAX=1000 RCPTMAX=50000 250-8BITMIME 250-PIPELINING 250-PIPECONNECT 250-AUTH PLAIN LOGIN 250 HELP
CLIENT -> SERVER: AUTH LOGIN
SERVER -> CLIENT: 334 VXNlcm5hbWU6
CLIENT -> SERVER: [credentials hidden]
SERVER -> CLIENT: 334 UGFzc3dvcmQ6
CLIENT -> SERVER: [credentials hidden]
SERVER -> CLIENT: 535 Incorrect authentication data
SMTP ERROR: Password command failed: 535 Incorrect authentication data
SMTP Error: Could not authenticate.
CLIENT -> SERVER: QUIT
SERVER -> CLIENT: 221 bloom.hostns.io closing connection
Connection: closed
I have tried using both port 465 and 587, but the error information remains unchanged. Any advice or recommendation will be helpful.
Regards.
